Predictive Analytics & Omnichannel Dashboarding for a Marketplace-Focused E-Commerce Agency

Transformed client delivery and internal operations by automating reporting, enabling SKU-level visibility, improving inventory forecasting, and powering ML-based media planning across 5+ digital platforms

Technology
Business Intelligence & Visualization
ML & Predictive Modeling
Geography
North America
Industry
Media & Entertainment

Key results

12+

brand-specific dashboards deployed in under 8 weeks, enabling SKU-level visibility across product performance, fulfillment, media ROI, and customer retention for Amazon, Walmart, and Shopify clients

120+

analyst hours saved per month by automating QBRs—cutting report turnaround time from 3 days to under 1 hour and eliminating manual Excel work

900+

at-risk SKUs identified in 3 months using predictive inventory alerts—helping prevent stockouts and protect revenue during critical sales periods

22%

improvement in ROAS forecasting accuracy achieved by training ML models on historical campaign data and integrating insights into Tableau scenario planning dashboards

About the Client

A U.S.-based Amazon & Walmart Brand Growth Agency managing retail media, fulfillment, and analytics for 12+ consumer brands across Amazon, Walmart, and Shopify. The agency oversees 1,600+ SKUs and supports $100M+ in annual marketplace GMV.

Key Challenges

No proactive view of stockout risks across 1,600+ SKUs, forcing brand ops teams to rely on static inventory dumps and gut-based PO decisions

Time-intensive QBR creation across 12 clients, requiring analysts to manually consolidate sales, campaign, and fulfillment data from multiple sources every week

Inability to compare media efficiency across Amazon Ads, Meta, and Google, leading to suboptimal budget allocation and missed ROAS optimization opportunities

Lack of SKU-level visibility into performance drivers, making it difficult to identify margin-draining products or conversion issues at a granular level

Our Approach

Omnichannel Data Architecture on GCP

  • Centralized data from Amazon, Walmart, Shopify, Meta, and Google Ads into BigQuery using Cloud Functions
  • Standardized schemas for sales, marketing, SKU metrics, inventory, and returns using dbt
  • Created blended KPIs such as TACoS, net margin, ROAS, and session-to-order rate to support cross-platform visibility

SKU-Level Inventory Forecasting

  • Built ML-based forecasting models using historical sales velocity, PO lead times, seasonal weights, and promotion calendars
  • Deployed predictive dashboards in Tableau highlighting SKUs at risk of stockout or overstock within 14–30 days
  • Prioritized replenishment recommendations based on projected sales loss, holding cost, and fulfillment delay risk

Automated Client Reporting at Scale

  • Designed modular Tableau dashboards tailored for brand managers, category leads, and account teams
  • Replaced Excel-based QBRs with auto-refresh scorecards for product, channel, and campaign insights
  • Reduced turnaround from 3 days to <1 hour per client—standardized across all 12 brands

ML-Based Marketing Mix Modeling (MMM)

  • Trained ML models using campaign-level data to forecast marginal ROAS and detect saturation points
  • Built channel-specific ROI curves for Amazon Ads, Meta, and Google
  • Integrated into Tableau as a live scenario planner for budget reallocation and pre-campaign simulations

Implemented Solution

Omnichannel Sales Performance Dashboards

  • Real-time SKU-level reporting across Amazon, Walmart, and Shopify
  • Channel, brand, and category filters with week-over-week, YoY, and campaign overlays
  • Profitability and return rate segmentation at the product level

Inventory & Forecasting Layer

  • Tableau dashboards showing SKU health, coverage days, and replenishment risk
  • Inventory exception reports filtered by warehouse, fulfillment type, and vendor
  • Integrated restock logic using live PO arrival feeds and sell-through velocity

Retail Media ROI & MMM Simulator

  • ML-based MMM estimating true media impact across platforms
  • Saturation curve visualization to guide budget shift decisions
  • Scenario planner allowing teams to forecast ROI lift for proposed budget changes

Customer Cohort & Retention Dashboards

  • Cohort waterfall charts segmented by acquisition source and time-to-repeat
  • LTV trends by SKU, campaign, and discount band
  • CRM and ad-platform integration for re-targetable high-value and at-risk segments

Technologies Used

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